Frequently Asked Questions
Categories:
General Questions
Submit Feedback
User Dashboard
WINGS
WINGS Checklist
WINGS Phases
WINGS Credit Validations
Events
Courses
AMT - Individual
AMT - Employer
If you don't find an answer to your WINGS questions, click here to find a WINGSPro volunteer near you.
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For technical assistance with website or for problems accessing your account, click here.
General Questions
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Q. Your site has changed, how do I find information concerning the changes?
Each page of our site contains a Help link, which contains information about that page. For instance, if you need information on WINGS, click the Help link on the WINGS page.
Q. I need to update my account information, where can I do that?
Log in to your FAASafety.gov account. In the login portal on the right hand side of the screen where you logged into your account, click the "My Preferences and Profile" link. Here you can update your Account Preferences. If you cannot see the information on your dashboard, you may need to expand it by clicking the arrow next to your name.
Q. How do I change my email address on FAASafety.gov?
Log in to your FAASafety.gov account. Near the bottom of your dashboard on the right hand side of the screen, click the "Change My Email Address" link. Here you can update your Account Preferences. Be sure and click the "Save Changes" button at the bottom of the page.
Please Note: If you have an invalid email address on file that you no longer have access to, please send an email using the "Contact Us" link located at the bottom of every page.
Q. How do I change my password on FAASafety.gov?
Log in to your FAASafety.gov account. Near the bottom of your dashboard on the right hand side of the screen, click the "Change My Password" link. Here you can also update your Account Preferences. Be sure and click the "Save Changes" button at the bottom of the page.
Please Note: If you have an invalid email address on file that you no longer have access to, please send an email using the Contact Us link located at the bottom of every page.
Q. Can two people share an email address on FAASafety.gov?
No. FAASafety.gov uses email addresses as account names and can only be registered to one user. The second user must register for a separate account using a unique email address. If you do not have an email address, there are several freely available web based services.
Q. How can I change my mailing address or request a new license?
All license requests must be handled through Airman Services at www.FAA.gov. Please visit their website at https://www.faa.gov/licenses_certificates/airmen_certification/update_address for more information.
Q. I don't have an email address, how can I register for an account?
If you do not have an email address, you may not create an account.
Q. Why is your system not locating my Airman record during registration?
Our system will attempt to process an exact match with the Airman Registry database. If it cannot find an exact match, you will receive a message that we cannot locate your information. It is possible that your name is misspelled on your registry record. If you have a name containing a space, try registering removing the space. For example: if your last name is DE ANGELO try registering on FAASafety.gov as DEANGELO. If this does not work, please visit the Airman Registry page at: https://www.faa.gov/licenses_certificates/airmen_certification/airmen_services for more information. While you are waiting for the change to be updated with the registry, you can register on FAASafety.gov as a User by clicking "No" when it asks if you hold a certificate. FAASafety.gov is fully functional for non-airmen registrations.
Q. I have a US pilot certificate, but live outside the United States. How do I register on FAASafety.gov
You may register as an airman by checking the box stating you have a non-US ZIP code. Then update your account preferences to reflect your airman certificates and other preferences.
Q. Is FAASafety.gov just for pilots?
No! FAASafety.gov is for anyone that is interested in aviation safety!
Feedback
Q. How do I submit feedback for a seminar, webinar, or activities?
A. Click here to submit feedback or paste this URL into your browser. https://www.faasafety.gov/support/Submit.aspx
User Dashboard
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Q. What does the red flag mean by my name?
When you see the red flag by your name it means that you have an alert. Either you have credit validations that need to be accepted or some other account alert. Expand your dashboard by clicking on the arrow in the dashboard header. The alert item will be listed at the top of the dashboard. Just click on the link next to the flag to complete the alert item. Once your alert has been resolved, the flag will go away when you navigate to another page or refresh your screen (by hitting F5 on your keyboard.)
Q. What information does my dashboard contain?
Your dashboard will show any upcoming events you are registered for, any courses you are enrolled in and any outstanding alerts you may have. In addition, the dashboard provides easy, one-click links to your account preferences and your airman profile.
Q. I need to update my account information, where can I do that?
Log in to your FAASafety.gov account. Near the bottom of your dashboard on the right hand side of the screen, click the "My Preferences" link. Here you can update all your Account Preferences. If you cannot see the information on your dashboard, you may need to expand it by clicking the arrow next to your name.
Q. Do I have to be logged in to see my dashboard?
Yes. You must log in to your account in order to see the information on your dashboard.
WINGS
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Q. Who can participate in WINGS?
All pilots, except Remote Pilots, holding a U.S. pilot certificate and a current medical certificate, when required, including student pilots, may participate in the WINGS Program and receive a flight review date extension upon completion of a Phase. However, we encourage participation even if you don't hold a current certificate. Retired, foreign and student pilots can still benefit from the safety training offered on nFAASafety.gov and through the WINGS program; however the flight review date extension you may receive by completing a Phase of WINGS will not be valid without a current certificate.
Q. Why should I participate in WINGS?
WINGS is designed to help you build an educational curriculum to help you enjoy a safer and more stress-free flying experience. Pilots who complete a current Phase of WINGS do not need to accomplish the flight review requirements of 14 CFR part 61 if since the beginning of the 24th calendar month before the month in which that pilot acts as pilot in command, he or she has satisfactorily completed or currently holds a Phase of WINGS.
Q. What if the flight review date on my WINGS at a Glance is incorrect?
The flight review date is system generated once a Phase of WINGS is completed. If you have not yet completed a Phase, you should update your information on your WINGS Airman Profile page.
Q. What is the WINGS Airman Profile?
The selections you chose on your Airman Profile page are used to assist in searching for Accredited Activities that interest you. The activities we display on FAASafety.gov will match these selections. Your selections do not have to match your current certificates and ratings. You should select any certificate and/or rating in which you are interested in pursuing training. For instance, if you are an Airplane Private Pilot who is interested in pursuing a Glider or Commercial certification, you should choose that selection to view activities available on our system pertaining to those certifications.
Q. How do I know which activities I need to complete for WINGS?
We recommend you utilize your checklist on your WINGS page to manage your WINGS program. For your convenience, we have pre-selected some activities for you. By completing all the pre-selected activities within a 12-month period, you will fulfill your WINGS Phase. If you prefer to select different activities, click the More Choices-Search link and chose Select to replace a pre-selected activity.
Q. How can I show my instructor that I have completed the Knowledge portion of WINGS?
Click the printer icon located near the upper right corner of your checklist. This will display all activities that you have completed for the Phase on which you are working. This list can be presented to your instructor. For previous activities completed, click on the Logbook tab and then the Phase you wish to see.
Q. How will my instructor know which activities I have to complete for WINGS?
Click the printer icon located near the upper right corner of your checklist. This will display all activities that you need to complete. Just give this page to your instructor.
WINGS Checklist
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Q. Why is my checklist filled with activities?
For your convenience, we have pre-selected some activities for you. By completing all the pre-selected activities within a 12-month period, you will fulfill your WINGS Phase. If you prefer to select different activities, click the Search link located in the right hand column of your checklist and then click Select to choose another activity. When you do this, the newly selected activity will replace the activity previously shown on your checklist.
Q. Why can't I add an activity to my checklist?
In order to add an activity to your checklist, you must use the "Find Alternate Activities" links located on your checklist. If you've searched using the Events and Activity Search link, you won't have the option to add it to your checklist. To utilize the checklist, click Pilots, WINGS, then "Find Alternate Activities" from your checklist. When the activity list is displayed, choose Select to add the activity to your checklist.
Q. Can I choose any six activities to fulfill my WINGS Phase?
No. Only certain activities fulfill specific credit requirements. To insure a well-rounded experience, the FAA Safety Team has selected activities based on a review of accident causal factors. We recommend you utilize your checklist on your WINGS page to ensure you complete activities that will fulfill each requirement.
Q. Why are there multiple Find Alternate Activities links on my checklist?
Only certain activities fulfill specific credit requirements. Each Find Alternate Activities link has different activity choices associated with each credit category.
WINGS Phases
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Q. How can I view a summary of all activities I've completed?
Click the Activity History link located under the Pilots tab or in your dashboard.
Q. I've completed a Phase of WINGS at the Advanced or Master Level, but it was not granted; why?
You are required to complete a Phase at the initial WINGS Level before any Phases at a higher Level will be granted.
Q. Can I work on multiple Phases or Levels at the same time?
Yes. However, keep in mind that individual WINGS credits will expire one year after completion. If you have an activity about to expire, you will need to replace the activity to keep current. In addition, you are required to complete the WINGS Phase or keep it current by replacing expired activities before any subsequent Phases will be granted.
Q. How do I know what WINGS credit an activity offers?
Place your mouse over the View Credit link next to any activity to view which credit(s) it offers.
WINGS Credit Validations
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Q. How can I request WINGS credit for an activity I've completed?
- From your WINGS Checklist, select the "Request Credit When Completed" link and fill out the form to submit a credit validation request.
- From the Event and Activity search page, select the "Request Credit" link and fill out the form to submit a credit validation request.
- Online courses taken at FAASafety.gov are automatically validated upon completion and after receiving 100% on the exam.
- External courses will be automatically validated by the course provider within 24 hours. If you do not receive credit for an external course, you should contact the course provider.
- Event credits are processed once the event has been closed on our system. This process can take up to 2 weeks to occur. You will need to be pre-registered and/or sign an attendance roster using your FAASafety.gov account email address in order to receive automatic credit. If you have not received credit within 3 weeks, you can request credit through your account by searching for the Event from the Event and Activity search page, select the "Request Credit" link and fill out the form to submit a credit validation request.
Q. How will I know when I have received a WINGS credit for an activity I've completed?
You will receive an email from FAASafety.gov confirming the credit validation. You can also view credits in your Activity History and on your My WINGS page under the WINGS Logbook tab.
Q. My instructor/CFI is not registered in the system, how can I get WINGS credit for flight activities I've completed?
The system does not require that your CFI have a registered FAASafety.gov account. They can use our CFI portal located on our Home page to give you credit. You will need to provide them with your FAASafety.gov email address.
As an alternative, you can also request credit through your account using another CFI or authorized validator in our system. You will need to be able to provide them verification that you completed the activity. Verification would be a signed checklist endorsed by your CFI or a proper log book endorsement. See "How Can I Request WINGS Credit for an Activity I've Completed"? for instructions on submitting a credit validation request through the system.
Events
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Q. How can I be notified of upcoming events in my area?
Log in to your FAASafety.gov account. Near the bottom of your dashboard on the right hand side of the screen, click the "My Preferences" link. The first tab on this page will be "General and Email Settings." Here you can enter a ZIP Code and change your email preferences. That way you will receive emails of upcoming events for your area. Note however, that if the event organizer elects to send emails to users within 30 miles and you live 31 miles from an event, you will not receive an email notification.
Q. How can I see event information for events in other areas besides my home ZIP Code?
Log in to your FAASafety.gov account. Near the bottom of your dashboard on the right hand side of the screen, click the "My Preferences" link. Click on the Event Preferences tab and enter up to two additional ZIP Codes besides your home ZIP Code. These ZIP Codes control which events appear on your home page.
Q. I registered for an event, why isn't it listed on my dashboard?
Only events that you registered for while logged in to your FAASafety.gov account will display under My Events. If you registered for an event from our home page without signing in, it will not be displayed.
Q. How do I cancel my registration for an event?
If you pre-registered through your FAASafety.gov account, log on to your FAASAfety.gov account. You can cancel your registration by clicking on Courses and Events, then My Events. Click the "Cancel Registration" icon next to the event and confirm your cancellation.
Q. Why are the events listed on my home page not in my area?
Most likely, you have an incorrect ZIP Code on file. Log in to your FAASafety.gov account. Near the bottom of your dashboard on the right hand side of the screen, click the "My Preferences" link. Click on the tab for "Event Preferences". Here you can update your ZIP Code preferences for events. If the ZIp Code on file is incorrect, you may need to update your information with the registry. Please visit their website at: http://www.faa.gov/licenses_certificates/airmen_certification/airmen_services/ for more information. If you cannot see the information on your dashboard, you may need to expand it by clicking the arrow next to your name.
Online Courses
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Q. How do I receive WINGS credit for an AOPA course I've taken?
AOPA has an automatic credit process in place with FAASafety.gov. If you complete and pass an AOPA course that offers WINGS credit, you should receive automatic credit within 24 hours. Automatic credit occurs when you follow the procedure at the end of the course as outlined on AOPA's website. You will have to use the same email address with AOPA as your registered FAASafety.gov account in order to receive credit. If you do not receive credit, you can either email your course certificate to FAASafety@faa.gov or contact AOPA and request that they submit WINGS credit.
Q. How do I withdraw from a course I've started?
Log on to your FAASafety.gov account. Click Courses & Events then My Courses. The courses in progress will be listed. Just click the Withdraw link and confirm your selection.
Q. Can I start an online course then come back to it at a later time?
Most online courses on FAASafety.gov allow you to complete the course in multiple sessions. There are a few courses that require completion during a single-session. If required to complete in a single-session, you will see those instructions before beginning the course.
Q. Why can't I find the exam on a course I have taken?
Most likely you chose to either Preview the course or you have previously completed the course. To view the exam, you must first enroll in the course. You can do this by clicking the Enroll link located next to the course title in the Course Catalog. If you previously completed the course within the past 3 months, you will not be able to take the exam again until 3 months has passed.
Q. How do I print or re-print my completed course certificates?
Log on to your FAASAfety.gov account. Click "Courses & Events" and then "My Courses". Your completed courses will be listed. Just click the "View Certificate" link. Once your certificate comes up, you can save it to your computer or print it.
AMT Award - Individual
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Q. Who can participate?
- An FAA-certificated mechanic and repairman, actively working (see 14 CFR part 65, § 65.83) in general aviation, repair station, or air carrier maintenance, and working on aircraft or component parts for 14 CFR parts 91, 121, 125, 127, 129, 133, 135, 137, 141, or 145 entities.
- A non-certificated maintenance technician employed by a part 121/135 air carrier or a part 145 repair station and working on aircraft or component parts.
- A student in an FAA-certificated part 147 Aviation Maintenance Technician School who is maintaining a course average grade of "C" or better. The student must receive training required by this award program outside of his or her regular part 147 school curriculum.
- An apprentice mechanic working full time or part time performing aircraft maintenance under an FAA-certificated mechanic or repairman is also eligible to receive an award.
Q. How do I enroll in the Individual AMT Awards Program?
To enroll in the William (Bill) O'Brien Aviation Maintenance Technician Awards Program (AMT Awards Program), log in your FAASafety.gov account and click the Maintenance Hangar link from the top screen navigation. Click on the My AMT link and click the "Enroll in AMT" button. Choose to enroll as an Individual and fill out the required information on the next page. Once enrolled, click on My AMT again to view your AMT record.
Q. What is the Core Course?
The core course is training that must be completed by all AMTs to be eligible for an individual William (Bill) O'Brien Aviation Maintenance Technician Award. The core course must be completed within an individual calendar year to be eligible for a William (Bill) O'Brien Award for that year. The calendar year is the period between January 1st and December 31st.
Q. What if I don't complete the Core Course?
The core course is training that is mandatory and must be completed by all AMTs to be eligible for an individual William (Bill) O'Brien Award. If you do not complete the core course within the individual calendar year (January 1st through December 31st) then you will not be eligible for a William (Bill) O'Brien Award for that year.
Q. I uploaded my training but the system did not generate an award, why?
If you did not complete the mandatory core course during the individual calendar year (January 1st through December 31st) or if you did not upload your training by the January 31st deadline, then you will not be eligible for a William (Bill) O'Brien Award for that year.
Q. How do I print/email my Core Course certificate?
Log on to your FAASAfety.gov account. Click Maintenance Hangar, then My AMT. Click on the Training History tab. Your training history will be displayed for the current year. If you'd like to view a certificate from a previous year, change the year using the drop down box. Click either the diploma or email icon to print/email your certificate.
Q. What is the single entry tab?
The single-entry training tab is for individuals who have received an annual training record from their employer listing each of the eligible AMT training courses you have completed during the calendar year and the total hours of eligible AMT training you received.
Please note: If you desire to maintain a history of individual company provided training by course name, then you will need to enter them separately using the AMT Training Tab Entry.
Q. How do I enter AMT training?
To enter eligible training, just click on My AMT, and then click the Enter Eligible Training tab. This will bring up additional options. Click the AMT Training tab to enter individual eligible training sessions you have completed. Click the Single-Entry Training tab if you have an annual training record from your employer listing each of the eligible AMT training courses you have completed during the calendar year and the total hours of eligible AMT training you received. If you desire to maintain a history of individual company provided training by course name, then use the AMT Training Tab Entry. Click the College Credit tab if you have completed valid college credits that you would like to count towards the Gold level. Click the Previous AMT Awards tab to upload copies of AMT Awards you earned from 1991-2008.
Regardless of which tab you select, you will need to complete all fields and press the Submit button.
Q. Will my training be tracked on FAASafety.gov?
Your eligible AMT training will be tracked on your Training History page assuming you have entered your eligible training on the Enter Eligible Training tab. Mandatory training, such as the Core Course does not need to be entered by you. Once you have completed the course that entry will automatically transfer to your Training History page.
Q. Does OJT count towards my AMT hours?
All maintenance related training provided in accordance with 14 CFR 145 is eligible as hours toward the Individual AMT AWARD. In order for these hours to be eligible, they must be tracked and logged by the employer so that they can be verified if needed.
Any training provided by an employer about aviation maintenance human factors, maintenance management, improved communications related to safety, and/or personnel policy training related to safety enhancements in the maintenance hangar that reflect documented "maintenance best practices" is acceptable as training hours toward the Individual AMT AWARD. Again, these training hours must be tracked and logged by the employer so they can be verified if needed.
OJT sessions of :15 minutes or more are eligible toward the Individual AMT AWARD; but the OJT must be logged by the employer in accordance with 14 CFR 145 repair station requirements. When OJT training increments of :50 minutes or less are entered into the Individual My AMT AWARD account, they must be combined (added together) into increments of :50 minutes or more. This is because the automation will not accept OJT in increments smaller than :50 minutes (accepted as 1 hour).
For example, if OJT training occurs in eight :15 minute segments you cannot enter the :15 minute segments individually. However the OJT training sessions can be combined into a larger OJT training block of :50 minutes or more; in this case, eight :15 minute OJT sessions would add up to 2 hours of maintenance training.
Q. Does OSHA training count towards my AMT hours?
Yes and No. OSHA training has never been specifically eligible. However, training provided by an employer about OSHA safety rules related to safety in the maintenance hangar is acceptable as training hours toward the Individual AMT AWARD.
Q. What qualifies as college credit that can be applied towards the Gold Level?
A course of instruction on one subject constituting at least three credit hours or 40 classroom hours from a nationally accredited college, university, or a vocational/technical school approved by a higher educational accreditation organization. Correspondence and Internet courses are acceptable. Examples of acceptable college courses are Mathematics, English, Science, Aviation Safety, Human Factors, Quality Control, or similar aviation career related courses.
Q. I've completed my level. How do I claim my award?
During the month of January immediately following the calendar year that the training was earned, an individual AMT may claim his or her award on http://www.FAASafety.gov. The link to claim your award will be displayed on your My AMT page. You will be able to print your AMT Certificate of Training and request the associated decal. After January the award certificate may be printed from the individual's award history page, but no decal will be issued.
Q. I have enough training hours, why won't my meter advance past the Silver Level?
In order to reach the Gold Level, you must obtain a minimum of 80 hours of eligible aviation maintenance training plus satisfactory completion of a college level course of three credit hours or 40 classroom hours in Mathematics, English, Science, Aviation Safety, Human Factors, Management, Quality Control, or similar aviation career related courses.
You may have enough eligible training hours, but if you have not completed the required college course, then your meter will not advance past the Silver Level.
Q. Are there other online courses on FAASafety.gov that count towards AMT eligible training?
Currently, there are several courses available in the Aviation Learning Center on FAASafety.gov that offer AMT credit. You may take these courses once annually. In addition, the Internet may offer other online Aviation Maintenance related courses. It is highly recommended that you receive a training completion certificate when you take any on-line course so that they can be verified if necessary.
Q. How can I learn more about the AMT Awards Program?
View Advisory Circular 65-25: Aviation Maintenance Technician Awards Program for more information.
AMT Awards - Employer
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Q. Can I register all my employees using our company email address?
Each employee needs to register for an account on FAASafety.gov using a unique email address. FAASafety.gov uses email address as account names much like other companies on the web today.
Q. Our employees previously participated in the AMT Awards Program. Why are they not enrolled?
As of 06/03/2009, all AMT Awards Program participates are required to register for an account on FAASafety.gov and enroll in the program.
Q. Can I use my current FAASafety.gov account to enroll as an Employer?
We recommend that employers use a unique email, possibly a company email, to manage their AMT Employer account. If you establish a separate account, you'll be able to transfer the management of the AMT Program to other employees, if necessary. For example, if you go on vacation or have to take a leave of absence. Because your personally identifiable information is tied to your personal FAASafety.gov account, we recommend you not share this information with others.
Q. How do I enroll as an Employer?
To enroll in the AMT Awards Program, log in your FAASafety.gov account and click the Maintenance Hangar link from the top screen navigation. Click on the My AMT link and click the "Enroll in AMT" button. Choose to enroll as an Employer and fill out the required information on the Employer Application. Click Submit.
Q. How does an Employer become eligible to receive an AMT Award?
To be eligible for the employer's award, the employer must: Be involved full time in the business of maintaining or repairing aircraft and component parts and appliances, thereof and employ at least three full time AMTs. An eligible employer with a minimum of 50 percent of its eligible employees receiving an individual William (Bill) O'Brien Award for a given calendar year is eligible to receive special recognition in the form of an AMT Gold Award of Excellence. An eligible employer with a minimum of 100 percent of its eligible employees receiving an individual William (Bill) O'Brien Award for a given calendar year is eligible to receive special recognition in the form of an AMT Diamond Award of Excellence.
Q. What are the award levels for Employers?
There are two different award levels as an Employer:
a. AMT Gold Award of Excellence. An eligible employer with a minimum of 50 percent of its eligible employees receiving an individual William (Bill) O'Brien Award for a given calendar year is eligible to receive special recognition in the form of an AMT Gold Award of Excellence.
b. AMT Diamond Award of Excellence. An eligible employer with a minimum of 100 percent of its eligible employees receiving an individual William (Bill) O'Brien Award for a given calendar year is eligible to receive special recognition in the form of an AMT Diamond Award of Excellence.
Q. How do I claim my Employer AMT Award?
At any time during the month of February, immediately following the year the training was received by the employer's AMTs, an eligible employer may apply on line at http://www.FAASafety.gov for an Employer Award of Excellence. Employers must upload a spreadsheet showing a list of eligible employees who have received awards, and the award level of each employee. This process will be completed at http://www.FAASafety.gov. Once award eligibility has been confirmed, the appropriate FAASTeam Regional Manager will receive automatic notification from FAASafety.gov. The FAASTeam, in conjunction with the FAA CMT, will coordinate the issuance of the award with the company. A minimum of 60 working-days must be allowed for processing.
NOTE: Only one employer award per company may be awarded each calendar year.
